Guesty has received reports that some users are not receiving the Booking.com contract via email after following the standard Booking.com account creation process via Guesty. Our investigation shows this is typically caused by misconfigured DNS records (specifically MX, DMARC, or SPF) within your email provider, which may lead to the contract being blocked or filtered.
To resolve this, please verify your mailbox settings with your email provider and then click Resend the contract from the Guesty distribution page. If the issue persists after updating your records, we recommend attempting the setup with an alternative email provider or contacting Booking.com support directly for further assistance.