When connecting your Guesty's listings to Google Vacation Rentals (Google VR), the listing status can be one of the following: Live on channel, Pending, Failed, Pending disconnect, or Disconnected.
To view the listing's status, access the relevant channel's integration page. Next to the listing's row, hover over the status to display additional information.
Live on channel
Your request has been approved by Google VR and the listing is ready to be published. However, this status doesn't necessarily mean the listing is published on Google VR.
For Google Vacation Rentals, allow up to three weeks after publishing your listings for them to become live on Google. After three weeks, follow the instructions below to search for your listings on Google.
- Open Google Travel.
- Click Vacation rentals.
- Use the search bar to find the city/neighborhood/area in which your listing is located.
- Use the map to zoom in on the property’s location.
- If you are not able to find the listing, contact us.
Pending
Your request has been sent to Google VR and is being reviewed for approval, which can take up to 2 weeks.. To learn more about the "Pending" status, hover over the status in Google VR integration page in Guesty to see when the listing is expected to be connected, or to view further information.
One possible reason your listings may be pending is having images that are incompatible with Google's requirements. To check the resolution of your images, navigate to the "Marketing" tab of the property page in Guesty, right-click each image, and select Inspect.
In case your listing can accommodate 10 or more guests it needs to be listed by Google manually which can take up to six weeks to make it live on Google VR.
If the listing's status is "Pending" after more than 20 days and the issue is not resolved, contact us.
Failed
Your request hasn't been approved by Google VR. Click Learn more next to the "Failed" status to see how to resolve the issue.
It may be that your listing was rejected by Google VR because it was not eligible or has been in pending status for more than the required number of days. Contact us for more information.
If you receive an error such as “status: 403, error: Forbidden” or a message that your listing is no longer connected to Guesty, contact Google VR’s support team directly. This error means Google VR has rejected the connection, and only their support can clarify or resolve contract or connectivity issues.
Once the rejection error has been fixed/resolved, click Retry listing to retry the connection. The listing status will change to "Pending".
Google failure statuses
Check the failure reason and fix as needed.
Common errors
Your listing may not be validated if there's a missing title, a missing public description, or there aren't have enough photos.
Images don't meet requirements
The validation may have failed if the listing images don't meet Google's requirements.
Error "VR_BRAND_MISSING_LANDING_PAGE”
This error means that Google detected that there is no landing page for the listing. Reconnect the listing to resolve this.
Error "Website access for URL...is not reachable"
This error means that the Booking Engine you connected has an active custom domain added.
To resolve this issue, remove the custom domain from your Guesty Booking Engine.
Removing the custom domain can harm your SEO if the site is already established in Google search. This means that Google will continue to display the old domain in search results and potential leads will see an error page if they click it. Additionally, former visitors who had bookmarked your site won't be able to access it using the bookmark.
To proceed with removing the custom domain, follow the steps below.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Distribution.
- Click the Guesty Booking Engine thumbnail.
- Next to the relevant Booking Engine, click
and select Edit Booking Engine.
- In the "Custom Booking Engine custom domain (web address)" section, remove the URL from the textbox.
- In the left-side menu, click Languages (optional).
- At the top right, click Save Booking Engine.
Return to the Google Vacation Rentals integration page to reconnect the listing.
Pending disconnect
This status means that your listing is currently connected but is waiting to be disconnected. Once Google VR sends Guesty the confirmation to disconnect the listing, it will be disconnected. The "Pending disconnect" status may take up to 24 hours to finalize, since Google VR sends a webhook to Guesty.
Disconnected
This status is displayed when you stop the syncing of a listing from Guesty to Google VR. In this case, you can't publish new listings from Guesty to Google VR and updates made to the listing don't sync between Guesty and Google VR.
Contact us if issues persist.