Contacting booking channels for support

Contact a booking channel directly to resolve issues related to your channel account, specific channel policies, or billing inquiries.

Contact Airbnb for assistance with guest disputes, account verification, or platform-specific settings.

Help Center: Visit the Airbnb Help Center and click Contact Us.
Phone support: Call Airbnb at 1-844-234-2500.
In-app messaging: Access the Airbnb Contact page to start a chat or open a ticket.

Reach out to Booking.com regarding property visibility on their platform or extranet access.

Extranet: Send a message directly through your Booking.com Extranet account.
Booking.com Help Center: Visit the Booking.com Partner Help Center for local phone numbers and support options.

Contact Vrbo for help with traveler service fees or integration connectivity on the channel side.

Email: Contact the Vrbo Partner Support team at PM-Support@vrbo.com.
Vrbo Help Center: Visit the Vrbo Help Center for additional resources.
Guesty Help Center: View our Help Center article for additional contact details.

Contact Rentals United for assistance with your channel manager account or synchronization errors.

Manage your Expedia listing details and regional settings through their support portal.

Get support for Agoda-specific bookings or promotional settings.

Contact SiteMinder for questions regarding sales, product support, or billing for your SiteMinder account.

Website: Visit the SiteMinder contact page to find global phone numbers and email contact forms.

For channels connected via the Guesty Distribution Hub, such as Marriott HVMB or Google Vacation Rentals, use the following methods:

Channel portals: Log in to the specific portal for the channel you are using.
Support email: Refer to the contact information for connection issues section for your specific channel's contact details.