Important:
This article is relevant to listings from the following channels only:
- Google Vacation Rentals (Google VR)
- Homes & Villas by Marriott Bonvoy (HVMB)
- Glamping Hub, HomeToGo, Hopper, Plum Guide, TravelStaytion, Whimstay, Smiling House, VillaTracker, Holidu, Blueground, and Amplify by StaySense
When connecting your Guesty's listings to a channel, the listing status can be one of the following: "Live on channel", "Pending", "Failed", or "Disconnected".
To view the listing's current status, access the relevant channel's integration page. Next to the relevant listing's row, hover over the status to display any additional information. Learn more about each status & some basic troubleshooting below.
Updating a listing after initiating the connection process
Changes made to connected listings will only sync once the listing status is "Live on channel". If the status is "Failed", initiate the connection process again.
Listing changes won’t be pushed to (existing) confirmed reservations, only to upcoming ones.
Listing status: Live on channel
Your request has been approved by the channel and the listing is ready to be published. However, this status does not necessarily mean the listing is published on the channel.
If you cannot find your listing on the channel, contact the channel’s customer support to learn more. In the case of Google Vacation Rentals, see below:
In the case of Google Vacation Rentals, allow up to three weeks after publishing your listings for them to become live on Google. After three weeks, follow the instructions below to search for your listings on Google:
- In your browser, navigate to Google Travel.
- Click Vacation rentals.
- Use the search bar to search for the city/neighborhood/ area in which your listing is located.
- Use the map to zoom in on the property’s location.
- If you are not able to find the listing, contact us.
Listing status: Pending
Your request has been sent to the channel and is being reviewed for approval. For most channels, it may take up to 20 days for a pending listing to be reviewed. For HVMB listings, it may take up to 60 days, while for Hopper listings, it can take up to 24 hours. To learn more about the "Pending" status, hover over the status to retrieve the date when the listing is expected to be connected, or to view further information.
If the listing is still pending after the mentioned number of days have passed, then the channel prerequisites or listing limitations may not have been met. You'll be advised who to contact:
One possible reason your listings may be pending is having photos that are incompatible with Google's requirements. Read this article to learn more. To confirm the resolution of your photos, navigate to the Marketing tab of your Property page and check each photo by right-clicking it and selecting Inspect.
If the listing's status is "Pending after more than 20 days and the issue is not resolved, Contact us.
When the listing status is pending, click on Longer than expected to see more information. You may need to reconnect the listing and contact your HVMB Account Manager/PoC to approve it.
If you see the note “Marriott rejected this listing”, it is likely that the channel prerequisites or listing limitations were not met. For more information, contact HVMB.
Contact the channel directly if the listing status is "Pending" after more than 48 hours.
Contact the channel directly if the listing status is "Pending" after more than 20 days.
Listing status: Failed
Your request hasn't been approved by the channel. Click Learn more next to the "Failed" status to see how to resolve the issue.
It may be that your listing was rejected by the channel because it was not eligible or has been in pending status for more than the required number of days. Contact the channel for more information. For Google, contact us.
Check the failure reason in the listings dashboard and fix as needed.
Your listing may not be validated if there is a missing title, a missing public description, or it does not have enough photos.
Another reason that the validation failed is that the listing images do not meet Google's requirements.
The error “VR_BRAND_MISSING_LANDING_PAGE” means that Google detected that there is no landing page for the listing. Reconnect the listing to resolve this.
Listing status: Pending disconnect
This status means that your listing is currently connected but is waiting to be disconnected. Once the channel sends Guesty the confirmation to disconnect the listing, it will be disconnected.
The "Pending disconnect" status may take up to 24 hours to finalize, since the channel sends a "webhook" to complete the closure of availability, rates, and inventory.
Listing status: Disconnected
Disconnected status is displayed when you stop the syncing of a listing from Guesty to the channel. In this case, you cannot publish new listings from Guesty to the channel, and any update made in Guesty won't be synced to the channel, and vice versa.