Save time by letting the AutoReply agent handle your guest messages from start to finish. The agent relies on ReplyAI and automatically sends responses without manual approval, using a short delay to simulate human interaction.
AutoReply configuration
You can configure the AutoReply agent in two ways:
Confidence level threshold
Confidence level is the numeric score from zero to 100% that the AI gives to its generated answer. The higher the score, the more certain the AI is in its response.
You can determine the threshold. For example, a 90% threshold means that only messages with a confidence level above 90% are sent automatically. Messages below the confidence level route through the regular ReplyAI suggestion process and require human approval.
Post-response optional actions
You can choose whether the agent automatically marks messages as read after the AI responds, and archives the conversation if the AI recognizes the guest message as the end of the conversation.
Set up an AutoReply agent
Follow the steps below to activate and configure the AutoReply agent.
Step by step
- Sign in to your Guesty account.
- In the top navigation bar, click
. - In the left-side menu, click
to open the "Advanced settings" sidebar and select ReplyAI. - Settings and additional features
- Under "Settings and additional features", click Setup your agent.
Configure the agent settings:
- Choose how confident the AutoReply agent must be before answering guests automatically.
- Choose if the agent should mark conversations as read after a response, and archive ended conversations.
- In the bottom-right corner, click Activate.
To deactivate the agent, toggle it off.
To edit the post-response actions, click the arrow next to the agent's status toggle.
