If your reservation payouts on Airbnb don't match Guesty, the issue usually results from an incorrect account or listing configuration. For example, a suspended account or unlisted listing blocks data from syncing between platforms.
First, verify that your Airbnb account and listings are correctly configured. Resolving account and listing configuration issues often fixes other discrepancies.
If you confirm your Airbnb account and listings are set up correctly, this guide helps you identify and resolve common payout discrepancies.
Understanding the cause of payout discrepancies
When an Airbnb reservation is confirmed, Airbnb syncs the financial information to Guesty. You may notice a brief payout discrepancy if the reservation started as an inquiry. This typically resolves once the reservation is confirmed. However, you might encounter an issue where a reservation shows as "Paid" in Airbnb but remains "Unpaid" in Guesty.
Follow the steps below to check for potential causes of this discrepancy.
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Review reservation check-in date
Airbnb sends payouts to hosts 24 hours after check-in. Payouts are displayed in Guesty within 48 hours.
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Payouts timeframes
Payouts are dependent on local holidays and back policies. Learn more about Airbnb reservation payouts.
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Airbnb Resolution Center payouts
Learn more about how Airbnb Resolution Center payouts are managed.
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Check the listing's status
The discrepancy can occur if the listing is no longer connected to Guesty, or if it is unlisted, deactivated, or suspended in Airbnb.
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Check your Airbnb host account
You may be required to take action in Airbnb, such as filling out missing tax information, adding payout methods, or handling account warnings.
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Check the Guesty guest folio (invoice)
If you manually added or changed invoice items in Guesty or via a third-party app, changes won't sync to Airbnb. This will cause the reservation to be marked as "Unpaid" in Guesty.
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Check for co-host payouts in Airbnb
If you set up a co-host payout in Airbnb, the reservation status in Guesty will be “Partially paid”.
If none of the above steps resolve the issue, contact Airbnb support for further assistance.