GuestVerify helps property managers verify guest identities and conduct background checks to ensure safer bookings. This article explains how to monitor verification statuses and understand the notification system.
Understand verification statuses
The status of the identification process can be viewed on the relevant reservation’s page under the "GuestVerify" section. You can quickly identify the verification status of any guest through this dedicated section.
You will only receive a notification in your notification center if the screening process of the guest on that reservation has a “Failed’ or “Partially passed” status. You won’t receive notifications for “pending” or “successfully passed” statuses.
Each status indicator provides clear insights to help you make informed decisions about your reservations. Review the tables below to understand what each status means and identify which guests might need additional attention.
ID Verification Status
|
Status |
Description |
|---|---|
| Failed | The guest's identification could not be verified |
| Pending | The verification process is still in progress |
| Partially passed | Some elements of the verification were successful, but others require attention |
| Passed | The guest's identification has been successfully verified |
Background Check Status
|
Status |
Description |
|---|---|
| Failed | The background check revealed concerns |
| Passed | The background check was completed successfully with no issues |
Risk score status
The risk score operates on a scale of 0-500, with higher numbers indicating riskier transactions:
|
Score Range |
Risk Level |
|---|---|
| 0-250 | Safe |
| 251-349 | Suspicious |
| 350-500 | Risky |