When creating additional fees and syncing with channels, you have the option to include the fee in the accommodation fare so it's not visible to guests booking through a connected channel.
This is important if a local regulation requires you to hide fees when sharing prices with guests.
Hide fee from guest in channel
Select Include in fare to bundle the fee into the accommodation fare for a synced channel. When the guest makes a reservation on that booking channel they will only see a total accommodation fare that includes the fee amount.
For example, a $40 per night fee is synced with Booking.com and included in the accommodation fare. The accommodation fare is $500 per night. A guest making a reservation for 4 nights sees one total amount of $2,160.
Limitations
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Markups or markdowns don't apply to fees even if they're included in the accommodation fare
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Taxes set to apply on the accommodation fare include bundled fees as part of the taxable amount
Show fee as line item in Guesty
Select Deduct from fare to display the fee separate from the accommodation fare in the guest folio and reports. To keep the folio total the same, the fee appears twice: As a negative amount deducted from the bundled accommodation fare, and as a separate line item for a positive amount.
Important:
Only select "Deduct from fare" if the fee is synced to the channel. The fee will be deducted from the accommodation fare even if the fee is not synced, creating a discrepancy in the folio total amount.
FAQs
Why does my fee appear with a different name in the guest folio?
When a fee is sent from the channel to Guesty booked as a standalone item, it appears in the guest folio as the "Fee type on channel". When a fee is included in the accommodation fare, Guesty only receives the bundled fare from the channel. Guesty breaks out the deducted fee according to the fee configuration and applies the internal fee name.
For the fee setup example shown below: If this fee is not included/deducted, a Vrbo reservation shows the fee as "Management" in the guest folio. If it is included/deducted, then the fee appears as the internal name "Transaction processing fee".
Can I control if a bundled fee is hidden or visible on the guest invoice?
You can show the deducted fee as a separate line item in guest invoice settings by toggling on Include deducted fees breakdown. If a local regulation requires you to hide fees when sharing prices with guests, keep this toggled off.
Why did the amount change on a Vrbo reservation discount?
Vrbo applies weekly or monthly discounts on the accommodation fare before included fees are calculated as a bundled amount. When a reservation is changed in Guesty, the discount is recalculated based on the accommodation fare with included fees.
For example, a reservation is made for 7 nights at $1000, with a damage waiver fee of $100. The fee is included in the accommodation fare, making the bundled amount $1100. When the reservation is made in Vrbo, a weekly discount of 10% is applied only the accommodation fare, taking $100 off.
A pet fee is added in Guesty, triggering a recalculation. The 10% discount is applied to the bundled accommodation fare of $1100, taking $110 off.