Use the Airbnb Quality Dashboard in Guesty to monitor and manage the quality of your Airbnb listings. Track guest feedback, spot performance trends, and make informed decisions to improve your properties.
Important:
Airbnb quality and review data includes only listings with at least one guest review. Listings without reviews do not appear in the Reviews Analysis dashboard and are excluded from quality insights.
Review these resources for more details:
Tip:
See which Guesty roles access this dashboard.
View dashboard data
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Operations to open the dropdown menu. - Under Quality and insights, select Airbnb report.
- View data in the center panel.
- Optional: To add or edit filters in the right side panel, hover over a filter and click
.
Analyze the data
Quality metrics overview
Review a snapshot of key metrics for your listings. Each metric includes a color-coded gauge showing the average score.
- Overall: The average rating across all listings
- Cleanliness: Guest ratings for cleanliness
- Accuracy: How well the listing description matches the property
- Location: Guest satisfaction with the area
- Check-in: Ease of the check-in process
- Communication: Quality of the communication experience
- Value: Perceived value for money
Gauge colors:
- Green: High performance (scores near 5)
- Yellow: Moderate performance
- Red: Low performance (scores below 4)
Listings by quality status
The pie chart shows how many listings fall into each quality category. If a listing status is not "Good," review Airbnb’s guidelines to avoid penalties.
- Good: No quality issues reported
- Educate: One quality issue reported
- Probation: A few quality issues reported; the listing is at risk of suspension
- Warn: Several quality issues reported
- Additional Warning: Many quality issues reported; the listing is at risk of removal
- Suspended: Too many quality issues reported; the listing is suspended
- Pending Removal: Excessive quality issues reported; the listing will be removed in 30 days
- Removed: Excessive quality issues reported; the listing is removed from Airbnb
Trips with 5-star overall ratings
Use the line graph to track the percentage of 5-star reviews over time. Spot trends in guest satisfaction.
Trip issues
Use the line graph to track the percentage of trips with reported issues over time.
Top five negative tags
See the pie chart with the most frequent negative feedback tags. Use this to prioritize which issues to address first. Common tags include:
- DIRTY_OR_DUSTY: Cleanliness issues
- NEEDS_MAINTENANCE: Maintenance-related problems
- NOTICEABLE_SMELL: Odor issues
- SLOW_TO_RESPOND: Delays in communication
- STAINS: Stains on furniture, linens, etc.
Sentiment analysis
The line graph tracks the number of positive and negative sentiments in guest reviews over time.
Distribution of negative and positive tags
Bar charts show the distribution of tags across all reviews. Identify common themes in guest feedback.
Distribution of sentiment tags by listing
The bar chart shows the number of positive and negative tags for each listing. Use this to pinpoint which listings perform well and which need improvement.
Note:
If you add new listings or update existing ones, data appears in the dashboard only after a guest submits the first review.