Forwarding booking channel account notifications to your personal email

Some booking channels might occasionally send you account-related emails (e.g., password reset emails, messages from their Support team, etc.).

To receive account-related notifications to your preferred email address, add a forwarding email address directly in Guesty.

The following booking channels support this capability:

• Booking.com
• Airbnb
• Expedia
• Rentals United
• Vrbo

Keep in mind, your Guesty integration email syncs guest messages for specific booking channels and is not relevant to account-related notifications.

Adding or editing your forwarding email address via Guesty

Follow the instructions below to set a forwarding email address for the relevant booking channels in Guesty.

Airbnb / Booking.com

For Airbnb, emails for all reservations associated with the account will be forwarded to Guesty, including reservations for unconnected listings.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Marketing and sales to open the dropdown menu.
3. Under Channel management, select Distribution.
4. Click either the Airbnb or Booking.com thumbnail.
5. Click located in the far-right column for the relevant account.

6. In the pop-up, enter the email address under Forwarding email.

   • To add an additional address, click Add email.

   

7. Click Save.

Expedia

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Marketing and sales and select Distribution.
3. Click the Expedia thumbnail.
4. At the top left, click .
5. Enter the address under Forwarding email and click Save.

Rentals United

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Marketing and sales and select Distribution.
3. Click the Rentals United thumbnail and select the relevant account.
4. Under Recipients, click Add a recipient to enter a new email.

Adding or editing your forwarding email address via the booking channel

Vrbo

Step by step:

1. Sign in to your Vrbo account.
2. Click My account.
3. From the dropdown menu, select Account settings.
4. Click Account information.
5. Under Account holder, add the desired email address in the "Email 3" field.
6. Click Save changes.
7. Add the relevant email address in the "Contacts" section of each listing.