The information in this article is relevant only for Pro users at this time.

Owner stays are shown as blocked dates on a property's calendar, and aren't displayed in the Reservations section in Guesty — this section displays guests' reservations only.

However, you can easily cancel an owner's stay in Guesty through the Guesty Inbox, Multi-Calendar, or via the Owners Portal.

Follow the instructions below to cancel an owner's stay through the Inbox or Multi-calendar.

Before you begin

  • Once you cancel an owner's stay, it can't be restored
    You'll need to create a new reservation again.
  • Once the owner's stay is canceled, the dates will be available on all booking channels
  • Any scheduled Automated Messages will be canceled
  • Both you and your owner will receive automated emails once the reservation has been cancelled

 

Canceling an owner's reservation via the Inbox

Follow the instructions below to cancel an owner's stay via the Guesty Inbox.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the Inbox icon.
  3. On the left sidebar, click the Owners Inbox button.
  4. Search for the relevant reservation, and click it to open the conversation.
  5. In the widget located on the right, click the three vertical dots.
  6. In the pop-up, click Cancel owner's reservation.
    You might have to refresh the page to view the changes made.



Canceling an owner's reservation via the Multi-calendar

Follow the instructions below to cancel an owner's stay through the Multi-calendar.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click Multi-calendar icon.
  3. In the left sidebar, search for the relevant listing.
  4. Click the owner's reservation you'd like to cancel.
  5. In the widget located on the right, click the three vertical dots.
  6. In the pop-up, click Cancel owner's reservation.
  7. Click Cancel reservation.
    You might need to refresh the page in order to see the changes made.

Was this article helpful?
0 out of 0 found this helpful