Managing Airbnb Resolution Center (ARC) items in Accounting

When Guesty receives a closed Airbnb Resolution Center (ARC) case, you see an "Airbnb resolution center" line item in the reservation’s guest folio breakdown. In Accounting, matching entries appear in the posting journal. By default, revenue or expense from an ARC item is allocated 100% to the property management company (PMC).

How ARC items appear in Accounting

• Refund from Airbnb to PMC
  • Debit: Advance Deposit
  • Credit: Accounts Payable PMC (100% to PMC)
• Payment from Airbnb to guest
  • Debit: Accounts Payable PMC (100% from PMC)
  • Credit: Advance Deposit

Best practices for ARC adjustments

You have two options for handling ARC items to match your revenue split and owner statements. 

1. Adjust in guest folio (recommended for splitting revenue):

   • Zero out the ARC line item.
   • Create a new adjustment on the original folio line (such as "Accommodation fare") to apply the correct financial split (for example, between PMC and owner).

   Use guest folio adjustments to ensure owner statements and revenue splits reflect your intended allocation. The system uses the original folio line items for calculating splits.

2. Adjust using a manual journal entry:
   • Add a journal entry in Accounting to split the funds. 
   • This does not change the guest folio or affect how revenue displays to owners or in reports built on folio line items.

Find reservations with ARC items

To track unresolved or unadjusted ARC items before generating owner statements, run a reservations report:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Reservations.
4. Click next to "Filters" and select your desired filter.
5. At the top right, click Columns.
   1. Enter "Airbnb" in the search bar, then toggle on Airbnb resolution center.
6. Click Save or Save as.

ARC item missing from owner statement

An ARC item appears on the owner statement only if you allocate it (directly or by adjustment) to the owner in the guest folio. If the ARC item is 100% to PMC or split with a vendor, it does not show on the owner statement by default.