Managing an Airbnb Resolution Center items in Accounting

A line item called "Airbnb resolution center" (ARC) in a reservation's guest folio breakdown means that we received a closed resolution from Airbnb. See full details here. For Accounting, you will also see entries in the posting journal as follows:

Update from Airbnb as a refund to you the PMC

Journal entries added to the accounting folio:

• Debit: Advance Deposit
• Credit: Accounts Payable PMC (100% to PMC) 

Update from Airbnb as a payment to the guest

Journal entries added to the accounting folio:

• Debit: Accounts Payable PMC (100% from PMC)
• Credit: Advance Deposit

Find reservations with ARC items

We recommend running a reservations report to find ARC items and adjust them as needed, prior to generating your owner statements.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Reservations.
4. Click next to "Filters" and select the desired filter.
5. At the top right, click Columns.
   1. Enter "Airbnb" in the search bar, then toggle on Airbnb resolution center.
6. Click Save/Save as.

Splitting the revenue/expense

As noted, the revenue or expense is allocated 100% to the PMC by default. If you would like to split the amount between you and the owner or vendor - for example, 70% PMC, 30% owner - you can add a journal entry. 

To split with an owner:

1. Select Credit/Debit.
2. Include how much you want to share with the owner under "Amount to charge", and select Credit owner under "Transaction type".
3. Click Add.

To split with a vendor:

1. Select Expense.
2. Include how much you want to share with the vendor under "Expense to add", and select the relevant vendor under "Vendor".
3. Click Add.