Managing Airbnb Resolution Center (ARC) items in Accounting

A line item Airbnb Resolution Center (ARC) appears in a reservation's guest folio breakdown when Guesty receives a closed resolution from Airbnb. For Accounting, you'll also see corresponding entries in the posting journal. By default, the revenue or expense is allocated 100% to the PMC.

Refund from Airbnb to the PMC

Journal entries added to the accounting folio:

• Debit: Advance Deposit
• Credit: Accounts Payable PMC (100% to PMC) 

Payment from Airbnb to the guest

Journal entries added to the accounting folio:

• Debit: Accounts Payable PMC (100% from PMC)
• Credit: Advance Deposit

Line item adjustment in Guesty guest folio

If you adjust an ARC line item in the guest folio, the corresponding journal entries will automatically update so all funds move to the PMC. We don't recommend making an adjustment in Guesty as this doesn't sync with Airbnb. Instead, address the issue directly with Airbnb by opening a new ARC case.

Find reservations with ARC items

Run a reservations report to find ARC items and adjust them as needed, before generating owner statements.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Reservations.
4. Click next to "Filters" and select the desired filter.
5. At the top right, click Columns.
   1. Enter "Airbnb" in the search bar, then toggle on Airbnb resolution center.
6. Click Save/Save as.

Split the revenue or expense

The revenue or expense is allocated 100% to the PMC by default. To split the amount between you and the owner or vendor (For example: 70% PMC, 30% owner), add a journal entry.

To split with an owner:

1. Select Credit/Debit.
2. Include how much you want to share with the owner under "Amount to charge", and select Credit owner under "Transaction type".
3. Click Add.

To split with a vendor:

1. Select Expense.
2. Include how much you want to share with the vendor under "Expense to add", and select the relevant vendor under "Vendor".
3. Click Add.

ARC item missing from owner statement

An ARC item will only appear on the owner statement if it's allocated to the owner. An item may be missing from an owner statement if the ARC item is 100% to the PMC, or is split between the PMC and vendor.