See below where to set and/or manage your Plum Guide listings, reservations, guest communication, and tools. When managing fields in Guesty, updates are synced to Plum Guide.
Listing setup
| Action | Where to manage it |
|---|---|
| Create new listings | In Guesty |
| Edit listings |
In Plum Guide Fill in this form. |
Listing details
| Action | Where to manage it |
|---|---|
| Manage the listing's amenities | In Guesty
See which amenities sync
|
Calendar and availability
| Action | Where to manage it |
|---|---|
| Manage calendar & availability | In Guesty |
Reservation policies
| Action | Where to manage it |
|---|---|
| Manage instant bookings | In Guesty |
| Manage cancellation policies |
In Guesty See below how Guesty cancellation policies are mapped to Plum Guide's policies. |
| Set check-in/check-out times | In Guesty |
How Guesty cancellation policies are mapped to Plum Guide
|
Guesty |
Plum Guide |
|---|---|
| Free: 2 PM at arrival date | Relaxed or Premium Relaxed |
| Flexible: 1 day prior to arrival | Relaxed or Premium Relaxed |
| Semi-flexible: 2 days prior to arrival | Reasonable or Premium Reasonable |
| Semi-moderate: 5 days prior to arrival | Reasonable or Premium Reasonable |
| Moderate: 7 days prior to arrival | Firm |
| Firm: 14 days prior to arrival | SuperFirm |
| Semi-strict: 30 days prior to arrival | SuperFirm30 |
| Strict: 60 days prior to arrival | SuperFirm60 |
| Non-refundable | Non-refundable |
Financials and revenue management
| Action | Where to manage it |
|---|---|
| Manage basic and additional fees | In Guesty
See which fees sync
|
| Define your tax settings | In Guesty |
| Manage markups/markdowns | In Guesty |
| Manage payments |
In Plum Guide Plum Guide collects guest payments as the merchant of record, so reservations are not automatically marked as paid in Guesty. Plum Guide uses the HyperWallet platform to process all payments. Be sure to set up an account, add your bank details, and verify your identity online when required. Learn how to record a payment collected outside of Guesty. |
| Manage promotions | Manage length of stay discounts in Guesty. Other length of stay promotions must be managed in Plum Guide. |
| Adjust the guest invoice | In Plum Guide |
Guest communication
| Action | Where to manage it |
|---|---|
| Cancel/alter reservations |
In Plum Guide Contact hosts@plumguide.com to cancel reservations. |
| Manage guest communication |
In Plum Guide or in Guesty Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox. However, you can set up message automations to be sent from Guesty. You can communicate with guests via the Guesty Inbox but the communication is not synced to Plum Guide. |
| Manage guest reviews | In Plum Guide |