Where should I manage my Plum Guide listings, reservations and guest communication?

See below where to set and/or manage your Plum Guide's listings, reservations, guest communication, and tools.

We recommend that all actions be managed via Guesty unless otherwise indicated.

Note:

If mentioned to manage a certain action in Guesty, any updates will be synced with the channel. 

Action

Where to manage it

Set basic fees (cleaning fee, extra person fee)

In Guesty

Set additional fees & charges

In Guesty.
See here which additional fees are synced with the channel.

 

Set your cancellation policies

In Guesty.
The following policies:

Free - 2:00 PM at arrival date
Flexible - 1 day prior to arrival
Semi-Flexible - 2 days prior to arrival
Semi-Moderate - 5 days prior to arrival
Moderate - 7 days prior to arrival
Firm - 14 days prior to arrival
Semi-strict - 30 days prior to arrival
Strict - 60 days prior to arrival
Non-refundable

The following penalty fees:
Total price
50% of total price
First night fee

Set up markups/markdowns

In Guesty

Set your check-in/check-out times

In Guesty

Define your tax settings

In Guesty

Create new listings

In Guesty.

Single-units and multi-units are supported.

Complexes & sub-units are not supported (a multi-unit will function as a single-unit)

Edit existing listings

In Plum Guide.

Fill in this form.

Manage your calendar & availability

In Guesty

Manage instant bookings

In Guesty

Cancel/alter existing reservations

In Plum Guide.

Contact hosts@plumguide.com to cancel reservations. Please note that Plum Guide charges fees for host cancellations a 24-hour grace period.

Set the listing’s amenities

In Guesty.

See which amenities are being synced to Plum Guide here.

Set up workflows (including sending automated messages)

In Guesty

Manage payments

In Plum Guide.
The channel collects the guests' fees (as the merchant of record). You won’t see an indication in Guesty if the reservation was paid.

Plum Guide uses the HyperWallet platform to process all payments. Every host has to set up an account, add their bank details, and verify their identity online when required.

 

Learn how to record a payment collected outside of Guesty here.

Manage your guest communication

In Plum Guide.
Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following:
Emails, comments, special requests, inquiries for reservations, requests to book

Set up your promotions

In Plum Guide

Manage guest reviews

In Plum Guide

Adjust the guest invoice

In Plum Guide

Channel commission

In Guesty.

You can see the pre-deducted "Host channel fee" on the Guest invoice as a separate line item (with a negative amount)

 

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