1. Guesty Help Center
  2. Distribution
  3. Additional booking channels
  4. Plum Guide

What data is synced between PlumGuide and Guesty and where to manage it

See below where to set and/or manage your PlumGuide listings, reservations, guest communication, and tools. When managing fields in Guesty, updates are synced to PlumGuide.

With this type of connection, it is the channel’s responsibility to retrieve the data via API to complete the sync on their end. If the information is taking more than 24 hours to reflect to the channel, contact us.

Listing setup

Action Where to manage it
Create new listings In Guesty
Edit listings

In PlumGuide

Fill in this form.

Listing details

Action Where to manage it
Manage the listing's amenities In Guesty
See which amenities sync
  • Air conditioning
  • Baby bath
  • Baby monitor
  • Bathtub
  • Beach
  • BBQ grill
  • Beach essentials
  • Breakfast
  • Cable TV
  • Carbon monoxide detector
  • Cat(s)
  • Changing table
  • Children’s dinnerware
  • Coffee maker
  • Cooking basics
  • Crib
  • Disabled parking spot
  • Dishwasher
  • Dog(s)
  • Doorman
  • Dryer
  • Dryer in common space
  • Dvd player
  • Family/kid friendly
  • First aid kit
  • Free parking on premises
  • Free parking on street
  • Game console
  • Garden or backyard
  • Hair dryer
  • Hangers
  • Heating
  • High chair
  • Hot tub
  • Indoor fireplace
  • Indoor pool
  • Internet
  • Iron
  • Kettle
  • Kitchen
  • Laptop friendly workspace
  • Microwave
  • Other pet(s)
  • Oven
  • Patio or balcony
  • Pets allowed
  • Pool
  • Private entrance
  • Room-darkening shades
  • Shampoo
  • Single level home
  • Smoke detector
  • Smoking allowed
  • Safe
  • Ski in/Ski out
  • Step-free access
  • Stove
  • Suitable for children (2-12 years)
  • Suitable for infants (under 2 years)
  • Swimming Pool
  • TV
  • Wheelchair accessible
  • Wireless Internet

Calendar and availability

Action Where to manage it
Manage calendar & availability In Guesty

Reservation policies

Action Where to manage it
Manage instant bookings In Guesty
Manage cancellation policies

In Guesty

See below how Guesty cancellation policies are mapped to Plum Guide's policies.
Set check-in/check-out times In Guesty

How Guesty cancellation policies are mapped to PlumGuide

Guesty

PlumGuide
Free: 2 PM at arrival date Relaxed or Premium Relaxed
Flexible: 1 day prior to arrival Relaxed or Premium Relaxed
Semi-flexible: 2 days prior to arrival Reasonable or Premium Reasonable
Semi-moderate: 5 days prior to arrival Reasonable or Premium Reasonable
Moderate: 7 days prior to arrival Firm
Firm: 14 days prior to arrival SuperFirm
Semi-strict: 30 days prior to arrival SuperFirm30
Strict: 60 days prior to arrival SuperFirm60
Non-refundable Non-refundable

Financials and revenue management

Action Where to manage it
Manage basic and additional fees In Guesty
See which fees sync
  • Additonal bed
  • Air conditioning
  • Baby bed
  • Cancellation fee
  • Car rental
  • Cleaning
  • Club card
  • Community
  • Concierge
  • Credit Card Processing Fee
  • Deposit
  • Early check in
  • Early checkout
  • Electricity
  • Heating
  • Housekeeping
  • Insurance
  • Internet
  • Late check in
  • Late checkout
  • Laundry
  • Linens
  • Management
  • Oil
  • Parking
  • Pet fee
  • Pool
  • Pool heating
  • Resort
  • Service
  • Toiletries
  • Tour
  • Transfer
  • Transportation
  • Water
  • Wood
Define your tax settings

In Guesty

All taxes sync automatically except for tax type "Other". Reclassify these in order to sync.
Manage markups/markdowns In Guesty
Manage payments

In PlumGuide

PlumGuide collects guest payments as the merchant of record, so reservations are not automatically marked as paid in Guesty.

PlumGuide uses the HyperWallet platform to process all payments. Be sure to set up an account, add your bank details, and verify your identity online when required.

Learn how to record a payment collected outside of Guesty.
Manage promotions Manage length of stay discounts in Guesty.
Other length of stay promotions must be managed in PlumGuide.
Adjust the guest invoice In PlumGuide

Guest communication

Action Where to manage it
Cancel/alter reservations

In PlumGuide

Contact hosts@plumguide.com to cancel reservations.
Manage guest communication

In PlumGuide or in Guesty

Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox. However, you can set up message automations to be sent from Guesty. You can communicate with guests via the Guesty Inbox but the communication is not synced to PlumGuide.
Manage guest reviews In PlumGuide

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