See below where to set and/or manage your Hopper listings, reservations, guest communication, and tools. When managing fields in Guesty, updates are synced to Hopper.
Listing setup
| Action | Where to manage it |
|---|---|
| Create new listings |
In Guesty Single-units and multi-units are supported. Complexes and sub-units are not supported (a multi-unit will function as a single-unit). |
| Edit listings |
In Guesty Once the connection process is initiated, changes to listings sync to the channel only once the listing status is "Connected". If the status is "Failed", reinitiate the connection process. |
Listing details
| Action | Where to manage it |
|---|---|
| Set the property location | In Guesty |
| Manage property details | In Guesty |
| Set the listing's bed arrangements | In Guesty |
| Manage the listing's amenities |
In Guesty See which amenities sync
|
| Manage marketing information | In Guesty |
Reservations
| Action | Where to manage it |
|---|---|
| Creating reservations |
In Hopper When you create a reservation through Capital One Travel, you may see the source listed as "Capital One". |
Calendar and availability
| Action | Where to manage it |
|---|---|
| Manage calendar & availability | In Guesty |
| Manage Smart Calendar Rules | In Guesty |
Reservation policies
| Action | Where to manage it |
|---|---|
| Manage instant bookings | In Guesty |
| Manage cancellation policies | In Guesty |
| Set check-in/check-out times | In Guesty |
| Manage house rules | In Guesty |
Financials and revenue management
| Action | Where to manage it |
|---|---|
| Define your tax settings |
In Guesty All taxes sync automatically except for those classified as "Other". Reclassify these to sync them. |
| Manage markups/markdowns | In Guesty |
| Set the currency | In Guesty |
| Manage discounts | In Guesty |
| Manage payments |
In Hopper, except deposits Hopper is the merchant of record, which means it charges guests and transfers the payment via a virtual credit card (VCC) or a direct bank transfer. Learn more here. To enable VCC payments, select VCC as your payment method for each listing in Hopper. This ensures the channel generates a virtual card for your reservations instead of processing a bank transfer. You are responsible for collecting security deposits and any other fees directly from the guests. |
| Manage promotions | In Hopper |
| Adjust the guest invoice |
In Hopper Fees collected or refunded after check-out, such as a security deposit, are not collected by Hopper and must be collected by you. |
Guest communication
| Action | Where to manage it |
|---|---|
| Cancel/alter reservations |
In Hopper Cancel a reservation via Hopper and the update will be pushed to Guesty if the listing is "Live" in the channel. To cancel the reservation only in Guesty, contact us. |
| Manage guest communication |
In Hopper or in Guesty To sync messages to Guesty, contact Guesty Customer Experience to configure your proxy email in Hopper. Add it to your Hopper settings to ensure guest messages flow between platforms. Without the proxy email, guest messages only appear in Hopper or your email. Reservation comments sync to the reservation comments field in Guesty. |
| Manage guest reviews | In Hopper |