What data is synced between Hopper and Guesty and where to manage it

See below where to set and/or manage your Hopper listings, reservations, guest communication, and tools. When managing fields in Guesty, updates are synced to Hopper.

Listing setup

Action	Where to manage it
Create new listings	In Guesty Single-units and multi-units are supported. Complexes and sub-units are not supported (a multi-unit will function as a single-unit).
Edit listings	In Guesty Once the connection process is initiated, changes to listings sync to the channel only once the listing status is "Connected". If the status is "Failed", reinitiate the connection process.

Action

Where to manage it

Create new listings

In Guesty

Single-units and multi-units are supported.

Complexes and sub-units are not supported (a multi-unit will function as a single-unit).

Edit listings

In Guesty

Once the connection process is initiated, changes to listings sync to the channel only once the listing status is "Connected". If the status is "Failed", reinitiate the connection process.

Listing details

Action	Where to manage it
Set the property location	In Guesty
Manage property details	In Guesty
Set the listing's bed arrangements	In Guesty
Manage the listing's amenities	In Guesty See which amenities sync Accessible-height bed Accessible-height toilet Air conditioning Bathtub BBQ grill Beach Front Beach View Bed linens Cable TV Carbon monoxide detector Coffee maker Cooking basics Cookware Crib Desk Dishes and silverware Dishwasher Dryer Elevator in building Essentials EV charger Extra pillows and blankets Fire extinguisher First aid kit Free parking on premises Free parking on street Game console Garden or backyard Gym Hair dryer Hangers Heating High chair Hot tub Indoor fireplace Indoor pool Internet Iron Kettle Kitchen Lake Front Laptop friendly workspace Microwave Mountain view Oven Paid parking off premises Patio or balcony Pool Private entrance Refrigerator Shampoo Smoke detector Smoking allowed Stereo system Safe Sea view Ski in Ski in/Ski out Ski Out Stove Swimming Pool Toaster Communal pool TV Washer Washer in common space Water view Waterfront Wheelchair accessible Wide clearance to shower and toilet Wide doorway Wide hallway clearance Wireless Internet
Manage marketing information	In Guesty

Reservations

Action	Where to manage it
Creating reservations	In Hopper When you create a reservation through Capital One Travel, you may see the source listed as "Capital One".

Action

Where to manage it

Creating reservations

In Hopper

When you create a reservation through Capital One Travel, you may see the source listed as "Capital One".

Calendar and availability

Action	Where to manage it
Manage calendar & availability	In Guesty
Manage Smart Calendar Rules	In Guesty

Reservation policies

Action	Where to manage it
Manage instant bookings	In Guesty
Manage cancellation policies	In Guesty
Set check-in/check-out times	In Guesty
Manage house rules	In Guesty

Financials and revenue management

Action	Where to manage it
Define your tax settings	In Guesty All taxes sync automatically except for those classified as "Other". Reclassify these to sync them.
Manage markups/markdowns	In Guesty
Set the currency	In Guesty
Manage discounts	In Guesty
Manage payments	In Hopper, except deposits Hopper is the merchant of record, which means it charges guests and transfers the payment via a virtual credit card (VCC) or a direct bank transfer. Learn more here. To enable VCC payments, select VCC as your payment method for each listing in Hopper. This ensures the channel generates a virtual card for your reservations instead of processing a bank transfer. You are responsible for collecting security deposits and any other fees directly from the guests.
Manage promotions	In Hopper
Adjust the guest invoice	In Hopper Fees collected or refunded after check-out, such as a security deposit, are not collected by Hopper and must be collected by you.

Guest communication

Action	Where to manage it
Cancel/alter reservations	In Hopper Cancel a reservation via Hopper and the update will be pushed to Guesty if the listing is "Live" in the channel. To cancel the reservation only in Guesty, contact us.
Manage guest communication	In Hopper or in Guesty To sync messages to Guesty, contact Guesty Customer Experience to configure your proxy email in Hopper. Add it to your Hopper settings to ensure guest messages flow between platforms. Without the proxy email, guest messages only appear in Hopper or your email. Reservation comments sync to the reservation comments field in Guesty.
Manage guest reviews	In Hopper

Action

Where to manage it

Cancel/alter reservations

In Hopper

Cancel a reservation via Hopper and the update will be pushed to Guesty if the listing is "Live" in the channel.

To cancel the reservation only in Guesty, contact us.

Manage guest communication

In Hopper or in Guesty

To sync messages to Guesty, contact Guesty Customer Experience to configure your proxy email in Hopper. Add it to your Hopper settings to ensure guest messages flow between platforms.

Without the proxy email, guest messages only appear in Hopper or your email.

Reservation comments sync to the reservation comments field in Guesty.

Manage guest reviews

In Hopper

Related to:

GFP: Guesty Distribution Hub

What data is synced between Hopper and Guesty and where to manage it

Listing setup

Listing details

Reservations

Calendar and availability

Reservation policies

Financials and revenue management

Guest communication

Related to:

Take a tour of Guesty