Data related to locks will be removed from Guesty in the following situations. Please note the data removal is permanent and cannot be reversed.
Property Unlinked From a Lock
When one of multiple properties that are linked to a lock is unlinked:
- Guest codes related to the property’s reservations are removed from Guesty
- Guest code history related to the property’s reservations is removed
When the last property linked to a lock is unlinked:
- Lock is unlinked
- Guest and team member codes related to the property’s reservations are removed from Guesty
- Guest and team member code history related to the lock is removed
Important:
Check the lock provider app to remove any unused codes.
Property That Has Linked Lock Is Removed and/or Deactivated
- The property is unlinked from all related locks
- If a property was only deactivated and not removed, the change will take effect after 24 hours in case it was done by mistake
- See above to understand what happens when a property is unlinked
Lock Removed From Lock Provider Account
- All properties are unlinked from the lock
- See above to understand what happens when a property is unlinked
Account Deactivated
- After a 24 hour delay (in case of error) all properties are unlinked from all locks
- See above to understand what happens when a property is unlinked
