See below where to set and or manage your Homes & Villas by Marriott Bonvoy (HVMB) listings, reservations, guest communication, and tools. When managing fields in Guesty, updates are synced to HVMB.
Listing setup
| Action | Where to manage it |
|---|---|
| Create new listings | In Guesty |
| Edit listings |
In Guesty Updates made to the listing while it’s pending connection won’t sync to the channel. Guesty pushes listing updates to Marriott’s system within 24 hours of changes being saved. While most updates sync faster, we recommend allowing a full day for modifications to reflect on HVMB channels. |
Listing details
| Action | Where to manage it |
|---|---|
| Manage the listing's amenities | In Guesty
See which amenities sync
|
| Manage marketing information |
Calendar and availability
| Action | Where to manage it |
|---|---|
| Manage calendar & availability | In Guesty |
Reservation policies
| Action | Where to manage it |
|---|---|
| Manage instant bookings | In Guesty |
| Manage cancellation policies |
In Guesty You can select a cancellation policy and cancellation fees per listing from the options offered (14-day policy, 30-day policy, 60-day policy). HVMB has a strict 90-day cancellation policy reserved for exceptional cases only. |
| Set check-in/check-out times | In Guesty |
Financials and revenue management
| Action | Where to manage it |
|---|---|
| Manage basic and additional fees | In Guesty
See which fees sync
|
| Define your tax settings | In Guesty
See which taxes sync
|
| Manage markups/markdowns | In Guesty |
| Manage payments |
In HVMB See what information is displayed in the HVMB guest invoice. |
| Adjust the guest invoice | In HVMB |
| Manage discounts | In HVMB |
| Manage promotions |
In HVMB Opt-in for Marriott's seasonal promotions and manage them in the channel. |
Guest communication
| Action | Where to manage it |
|---|---|
| Cancel reservations |
In HVMB Update the "Offline Booking Smartsheet" in HVMB. |
| Manage guest communication | Messages from guests initiated in HVMB do not sync to Guesty. However, you can send messages to guests from Guesty, including automated messages, and they will receive them to their private email. |
| Manage guest reviews | In HVMB |