The GuestyPay Account Balance report allows you to see your current GuestyPay account balance, reserve balance, and pending actions balance at any time. This is a useful report to export to Excel or CSV to keep as a record. Read more below.
Terms to Know
Sales - processed charges
Credits - refunds
Chargeback - the reversal of a payment made by a client to a merchant
Sub-accounts - GuestyPay payment processing accounts
Platform accounts - Guesty accounts
Settlements - daily summary of transactions
Account Balance - the total amount of money in the GuestyPay processing account
Reserve Balance - 10% of the total of all GuestyPay transactions are kept in a reserve balance and held for 90 days in order to account for any refunds or chargebacks that could occur
Payouts - money taken out of the GuestyPay account balance and moved to your bank account
How to Access the Reportֿ
Step by step:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, hover over Financials.
- From the drop-down, select Payment processing.
- In the GuestyPay section, click on Payment Dashboard.
- You will be redirected to the dashboard login page. Insert your username and password and click Sign in.
- Once inside your GuestyPay dashboard, click Sub-Account Reports.
- Select Account Balance.
How to Use the Report
At the top of the Dashboard, select the relevant Guesty account in the Select Platform Account(s) dropdown menu and the relevant GuestyPay account in the Select Sub-Account(s):
You can search by the following time periods:
- Last 2 Days
- Current Week
- Last 7 Days
- Last 14 Days
- Last Week
- Current Month
- Last 30 Days
- Last Month
- Current Year
- Last Year
- Customized Date Range
The default date range is set to the "Last 2 Days" time period. Make sure to select the appropriate time range in order to see your desired results.
The account balance is the total amount of money in your GuestyPay processing account at the time. You will see your payouts and daily settlement amounts in this section. The daily settlement amount will match the data found in the Settlements report and it represents the summary of the processed payments on that day.
Ten percent of the total of all GuestyPay transactions are kept in a reserve balance and held for 90 days in order to account for any refunds or chargebacks that could occur. This section shows the total amount in the reserve balance.
Pending Actions Balance
The pending actions balance should always be $0.00. If there is a discrepancy, please contact us.