Linking and unlinking properties from locks

With Guesty Locks Manager, you can manage every smart lock you use remotely – all from one dashboard – with an automatic, unique code generator and full visibility into lock data. 

After connecting your lock provider(s), follow the steps below to link your Guesty properties to the locks. You can link a lock as a private unit door or a common door.

Codes that were set before linking to Guesty will remain on the lock (guest and team member codes). New guest codes for upcoming reservations will be generated by the system automatically upon linking a lock to a property.

Locks can still be accessed directly using the provider app.

Important:

If you are currently using another smart lock management system, disconnect your locks from that system first to avoid conflicts and unstable behavior.

Link properties to locks

Link a lock to a single property or multiple properties, for example if you have a door that is shared between multiple units.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Field operations and select Locks manager.
  4. In the “Locks” page top bar, click Not linked.
  5. In the row of the relevant lock, under "Property", click Link property.
  6. In the pop-up, select Private unit door or Common door, then click Next.
  7. Select the relevant property or properties, then click Link. 

You will see a pop-up confirming that the lock was linked, and the lock will be automatically moved from the “Not linked” to “Linked” tab. Common door locks are distinguished from private unit door locks by this icon: the common door lock icon

Repeat the process above for each lock until they are all in the “Linked” tab.

To add an additional property to a lock, click Linked in the top bar of the "Locks" page. In the "Property" column of the relevant lock, click the link icon. In the right panel, select the desired properties and click Link.

Tip:

If you've already linked a lock to a private unit and would like to use it as a common door lock, or vice versa, unlink the lock link it again.

Once your locks are linked to properties, the codes will be generated automatically for all confirmed reservations with future check in dates, and when new reservations are confirmed. Learn more about sending lock codes to guests.

Unlink properties from a lock

Once a property is unlinked, all scheduled guest codes will no longer work with that lock. To unlink, click the relevant lock. In the left-side panel, click the name of the property. In the pop-up, click x next to the property you want to remove. Click Save.

You can re-link the lock to the same property or to a different one at any time.

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