Message Automations

Getting started with message automations

• Managing message automations
• Searching for message automations and viewing changes
• Understanding reservation conditions for message automations

Setting up and managing automated messages

• How can I get notified when my listings are booked?
• Adding variables to automated messages
• Applying message conditions to automated messages
• Using custom fields as message conditions for reservations
• Adding an HTML design to an automated message
• See all 11 articles

Turning off automated messages

• Turning off all Automated Messages for a reservation
• Turning off a specific automated message for a reservation
• Turning off all owner Automated Messages for a reservation
• Turning off a specific owner Automated Message for a reservation

Best practices for messaging automations

• Best practices: Automated messages
• Best practices: Message automations
• Best practices: customizing your automated messages
• Best practices: Automated messages for a guest's reservation cycle
• Best practices: Payment-related automated messages
• See all 6 articles

Troubleshooting message automations

• Automated Messages: Troubleshooting overview
• A scheduled automated message wasn't sent
• An automated message was sent when it wasn't supposed to
• Smart Lock door code is missing from a last-minute reservation automated message
• An Automated Message was sent to an unpaid reservation
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Automation FAQs

• Can I transfer existing automations from my Guesty Pro account to Guesty Lite?
• Does an automated message get re-sent when a reservation is changed?
• Why do I have "HomeAway auto-created hooks" in my message automations?
• Are scheduled automated messages canceled once a reservation is canceled?
• How can I notify guests if a reservation Is altered?
• See all 6 articles