Mobile App overview: Inbox

The Guesty mobile app allows you to enjoy many of our desktop features while on the go.

To open the inbox, tap on the bottom of the app.
You can also open a guest's conversation thread directly from a reservation.

Learn more below about all the actions you can take via Inbox in Guesty's mobile app.

View the conversation's channel source

A channel icon above the sender's initials provides an easy view of each conversation's channel source.

Inbox search

Use the search feature to locate a listing.

1. Tap the magnifying glass icon, located in the top-right corner.
2. Enter the guest's name in the search box.
3. Tap the relevant guest's name on the list.
   
   

Mark a conversation as "Unread"

1. Tap the relevant conversation to open it up.
2. Tap at the bottom to mark the message as "unread".
3. Return to the list of conversations by tapping the back arrow in the top-left corner.
   
   

Archive a Conversation

1. Tap the relevant conversation to open it up.
2. Tap at the bottom to archive it.
3. See below how to view archived conversations.
   
   

View "Archived" conversations

1. View messages that have been archived by tapping Inbox in the top-left corner, and selecting Archive from the drop-down.
2. Return back to the main Inbox view by tapping Archive in the top-left corner and selecting Inbox from the drop-down.

Tip:

Want to unarchive a conversation so it appears back in the main Inbox view? Tap the relevant conversation to open it up, and tap  at the bottom.

Send a message to a guest

You can send a message to a guest via a selection of platforms.

Send an image to a guest

Send images to guests via Guesty’s mobile app.
Choose an image from your phone’s gallery or take a new one using the camera.

Add an internal note to a conversation

Communicate internally with your team members or simply leave a note for yourself with internal notes in the Inbox.

Send a Saved Reply to a guest

Saved Replies are pre-written responses that can be used when replying to a guest.
Once you've created a Saved Reply, quickly send a response via Inbox.

Navigate to listing, reservation, and/or guest details

1. Tap the relevant conversation to open it up.
2. In the top-right corner, tap  and select Reservation, Property, or Guest.
3. Tap the back arrow in the top-left corner to return to the guest's conversation.

Assign conversations to a team member

1. Tap the relevant conversation to open it up.
2. Tap at the bottom, and select the relevant assignee.

View a reservation's past and upcoming Automated Messages

1. Tap the relevant conversation to open it up.
2. In the top-right corner, tap  and select Auto messages.
3. See upcoming Automated Messages for this reservation under Scheduled, and those that were already sent under History.
4. Tap the back arrow in the top-left corner to return to the guest's conversation.

Filter Conversations by Assignee

Filter the Inbox to see only conversations assigned to certain team members.

1. Tapin the top-right corner and select the relevant assignee.