Mobile App Overview: Inbox

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The Guesty mobile app allows you to enjoy many of our desktop features while on the go. Tap  at the bottom of the app to open the Inbox. See below the actions you can take via Inbox in Guesty's mobile app.

Tip:

You can open a guest's conversation thread directly from within a reservation. Learn more.

View Conversation Channel Source

A channel icon above the sender's initials provides an easy view of each conversation's channel source.

Use the search feature to locate a listing. Tap the magnifying glass icon in the top-right corner, enter the guest's name in the search box, and tap the relevant guest's name on the list.

Mark a Conversation as Unread

Tap the relevant conversation to open it up, and tap  at the bottom to mark the message as unread. Return to the list of conversations by tapping the back arrow in the top-left corner.

Archive a Conversation

Tap the relevant conversation to open it up, and tap  at the bottom to archive it. See below how to view archived conversations.

View Archived Conversations

View messages that have been archived by tapping Inbox in the top-left corner and selecting Archive from the drop-down. Return back to the main Inbox view by tapping Archive in the top-left corner and selecting Inbox from the drop-down.

Tip:

Want to unarchive a conversation so it appears back in the main Inbox view? Tap the relevant conversation to open it up, and tap  at the bottom.

Send a Message to a Guest

You can send a message to a guest via a selection of platforms. Learn more.

Note:

Messages in the mobile app are not displayed with HTML formatting. This includes clickable hyperlinks. Learn how to send messages with HTML formatting via the desktop version of the Inbox.

Send an Image to a Guest

Send images to guests via Guesty’s mobile app. Choose an image from your phone’s gallery or take a new one using the camera. Learn more.

Add an Internal Note to a Conversation

Communicate internally with your team members or simply leave a note for yourself. Learn more.

Send a Saved Reply to a Guest

Saved Replies are pre-written responses that can be used when replying to a guest. Once you've created a Saved Reply, quickly send a response via Inbox. Learn more.

Tap the relevant conversation to open it up. In the top-right corner, tap  and select Reservation, Property, or Guest. Tap the back arrow in the top-left corner to return to the guest's conversation.

Assign Conversations to a Team Member

Tap the relevant conversation to open it up. Tap  at the bottom and select the relevant assignee.

View a Reservation's Past and Upcoming Automated Messages

Tap the relevant conversation to open it up. In the top-right corner, tap  and select Auto messages. See upcoming Automated Messages for this reservation under Scheduled, and those that were already sent under History. Tap the back arrow in the top-left corner to return to the guest's conversation.

Tip:

Stop certain Automated Messages from being sent by turning off the toggle next to it. You can turn off all Automated Messages for this reservation by turning off the toggle next to "All guest auto messages".

Filter Conversations by Assignee

Filter the Inbox to see only conversations assigned to certain team members. Tapin the top-right corner and select the relevant assignee.

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