Our Guest Communication Services team is here to answer questions from guests on your behalf, 24-hours a day. You can choose to use this service only during your off-hours, such as evenings, weekends, and holiday periods. Your team will communicate with guests as usual during their scheduled hours, and our Guest Service Experts will handle the rest. The off-hours can be customized to fit your business needs.
To set this up, reach out to your Customer Success Manager, if relevant, or contact us here.
When contacting us via the above link, click the General Question icon, followed by the Guesty Feature icon. Under "Select a Guesty feature", select Guest Communication Services from the drop-down.