When corresponding with your guests via the Guesty Inbox, you may want to send them links providing important information to enhance their reservation experience.
Read the below article to understand known issues and limitations with links:
- When sending a message to guests via the Guesty Inbox, links appear in Guesty as not clickable. On the guest's side, however, they receive a clickable hyperlink.
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Booking.com has sending limitations for emails and therefore links might not be delivered. You can only send links and email addresses that have been approved in Booking.com's messaging security settings. If you want to send phone numbers or links to your Booking.com guests that are not yet approved, we recommend sending them via your Guesty Inbox rather than Booking.com.
Also, note that your guests cannot send you clickable links or phone numbers via the Booking.com platform. Advise your guests to send them via private email or SMS.
- Airbnb does not support HTML formatting in their messages, and therefore messages sent to guests do not include clickable links. When an HTML-based message is sent to a guest, the HTML formatting is stripped out, making links not clickable.
Learn how to update a guest's primary email address.