If a reservation has been canceled on Booking.com, but the status remains as Confirmed in Guesty, check to see if the listing is connected with Guesty, or if it has been disconnected. If the listing has been disconnected, updates made to a reservation in Booking.com will not update in Guesty. Follow the instructions below to check the connection's status.
Step by step:
- Sign in to your Guesty account.
- In the top menu, hover over Integrations.
- From the drop-down, click Distribution.
- Click the Booking.com thumbnail.
- In the ״Status״ column, check if the status is Connected or Disconnected.
If necessary, you can contact us to change the status of the reservation to "Canceled".