A reservation is recognized as a "returning guest" if the guest's name and contact details match a previous reservation in Guesty (e.g. phone number and email address).
The new reservation will be marked by a star that reads "Returning guest" in the Guest section of the reservation page, under "Name".
A new reservation for a returning guest is merged into the guest's existing conversation thread in the Inbox.
Users can select which reservation to see from the drop-down at the top of the reservation section of the Inbox widget to view reservation details (e.g., listing, check-in date, and check-out date, etc.).