A reservation is recognized as a "returning guest" if the guest's name and contact details, i.e. phone number and email address, match a previous reservation in Guesty. The new reservation will be marked by a star that reads "Returning guest" in the Guest section of the reservation page, under "Name".
A new reservation for a returning guest is merged into the guest's existing conversation thread in the Inbox. Users can select which reservation to see from the drop-down at the top of the Reservation section of the Inbox widget to view reservation details, such as listing, check-in and check-out date, etc.
Tip:
We're here to help you resolve issues as quickly as possible. See more in our Troubleshooting category.
