If a message that is missing from the Inbox was forwarded to your email by firstname.lastname@example.org, it means that a guest reached out to you from an email address that is not saved in Guesty.
Guest messages will be received in the Inbox:
- If they are sent from an email address that is saved in Guesty.
- If the guest is replying to a message that was sent from the Inbox, even if that reply was sent from an email address that is not saved in Guesty.
However, if a guest initiates a conversation from an email address that is not saved in Guesty, the message will not be received in the Inbox and will only be forwarded to you by email@example.com.
To prevent this from happening again, add any new email address to the reservation's guest details. Future messages sent by any of these addresses will appear in the Inbox.