Inbox: Confirmed Vrbo reservation for same-guest created a new conversation thread

The information in this article is relevant only for Guesty Lite users who started connecting Vrbo before 19 Feb 2024 and for Pro users.

Same-guest reservations are merged under the same conversation thread in the Inbox to provide you with the context of past communication with that guest.

For Vrbo, when an inquiry becomes a confirmed reservation, a separate conversation thread will open if any of the following change since the inquiry was sent:

  • Check-in date
  • Check-out date
  • Number of guests
  • Full name of the guest
  • Listing
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