Inbox: A Confirmed Vrbo Reservation for Same-Guest Created a New Conversation Thread

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Same-guest reservations are merged under the same conversation thread in the Inbox to provide you with the context of past communication with that guest.

For Vrbo, when an inquiry becomes a confirmed reservation, a separate conversation thread will open if any of the following change since the inquiry was sent:
  • Check-in date.
  • Check-out date.
  • Number of guests.
  • Full name of the guest.
  • Listing.
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