Troubleshooting overview: Booking.com

We're here to help you resolve issues as quickly as possible. See below some of the scenarios you may encounter when using Guesty's Booking.com connection.

Reservations

• Reservation canceled on Booking.com but remains confirmed in Guesty

Publishing a listing to Booking.com

See below the error messages you may encounter when publishing a listing to Booking.com:

• Booking.com error message: Another listing Is identical or has the same name/address
• Error message: Listing's postal code is incorrect
• Error message: Booking.Com requires property or room license details
• Error message: Invalid phone number
• Booking.com error message: Hotel could not be added to legal entity

Linking a Booking.com listing with Guesty

See below the error messages you may encounter when linking existing Booking.com listings with Guesty:

• Error message: Set Guesty as your PMS in Booking.com

Tax setup

• Tourism Tax added in Guesty is not updating in Booking.com