Connecting SiteMinder to Guesty streamlines your booking process, ensuring your availability and reservations stay in sync across all platforms. Efficiently managing these bookings—whether you're updating guest dates or troubleshooting a missing reservation—helps maintain accurate records and prevents double bookings.
Updating or canceling a reservation
To change a reservation's dates or cancel it entirely, always start at the booking channel where the guest originally made the reservation. Making changes at the source ensures the update flows correctly through SiteMinder and into Guesty.
If you can't make changes through the original booking channel:
Contact us to manually update the reservation in Guesty.
Confirm the changes directly in SiteMinder and the booking channel.
Note that manual updates in Guesty might not automatically sync back to SiteMinder.
Troubleshooting missing reservations
If a SiteMinder reservation doesn't appear in Guesty, follow these steps to identify the cause:
Check your SiteMinder reservation logs for any errors and reach out to SiteMinder Hotels support for initial assistance. If Guesty needs to involved, contact us with a summary of the issue, any documented evidence you have, such as send logs, the response you got from SiteMinder Hotels Support, and your SiteMinder support case number.