Whether you encounter a missing reservation or SiteMinder room types that are out of sync with Guesty, follow the instructions below to facilitate resolving the issue in an optimal time frame.
Step by step:
- Open a support ticket on SiteMinder Hotels Support.
- If SiteMinder Hotels Support requires Guesty's input, contact us with the following details:
- The SiteMinder case number
- Email address of the Hotels support team
- The name of the SiteMinder first-responder
- Issue details:
- Reservation IDs
- Complex and room IDs
- What is missing or incorrect
- The response you got from SiteMinder
If Guesty needs to work with SiteMinder to resolve the issue, our team will reach out to SiteMinder Hotels Support.