Obtaining effective support for SiteMinder-Guesty issues

The information in this article is relevant only for Pro users at this time.

Whether you encounter a missing reservation or SiteMinder room types that are out of sync with Guesty, follow the instructions below to facilitate resolving the issue in an optimal time frame.

Step by step:

  1. Open a support ticket on SiteMinder Hotels Support.
  2. If SiteMinder Hotels Support requires Guesty's input, contact us with the following details:
    • The SiteMinder case number
    • Email address of the Hotels Support Team
    • The name of the SiteMinder first-responder
    • Issue details:
      • Reservation IDs
      • Complex and Room IDs
      • What is missing or incorrect
    • The response you got from SiteMinder
If Guesty needs to work with SiteMinder to resolve the issue, Guesty's Customer Solutions team will reach out to SiteMinder Hotels Support saving you time and energy.
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