Why does an automated message template have a "null" sending condition?

A custom field with a Yes/No field type can be added as a sending condition to an automated message to determine whether a message should join a reservation and be added to its upcoming messages.

If this custom field is deleted:

  • The automated message will not join the reservation, since it no longer meets the requirements of the sending condition.
  • The relevant automated message template will have a "null" sending condition, instead of the deleted custom field.

Contact us to remove this "null" condition. This will allow the message to join reservations.

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