To modify an Airbnb reservation, request your guest to submit an alteration request through the Airbnb platform. Once received, you can approve or decline the request in Guesty (Pro users) or in Airbnb (Lite users). Alternatively, you can send an alteration request for the guest and Airbnb's approval in Guesty (Pro users) or in Airbnb (Lite users).
Use our troubleshooting below in case you sent an alteration request, and it was declined by Airbnb.
Note:
Pro users: when you make an internal change to a reservation in Guesty only, it won't sync to Airbnb.
- Perform the following checks:
- Check the status of the reservation. Airbnb allows alterations for confirmed and active/ongoing reservations. You cannot alter reservations in Airbnb when they are canceled, not confirmed, or have already ended.
- Check that the reservation is assigned to the same listing in Airbnb and Guesty.
- Ensure your listing is listed and activated.
- Ensure your listing's status is "Connected". If not, connect your Airbnb listing.
- Check the listing's minimum number of nights per stay using the Multi Calendar. If needed, you can change the number of minimum nights.
- Check for blocks in the Multi-Calendar. You can remove any flexible blocks from it.
- Check if another reservation is booked on the altered dates of the reservation in the calendar. Learn more about how to troubleshoot calendar and pricing discrepancies.
- Check the occupancy of the listing, and make sure the property can accommodate the updated number of guests. For example: If your property can accommodate up to six people, and the modification request is to change the number of guests to eight, the alteration request will be rejected.
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If you're using a rate strategy (Pro users):
- Check if you are not overriding nights and prices.
- Check there are no restrictions for check-in or checkout during specific dates.
- Ensure there are no rules set for recurring dates, holidays, short stays, etc.
- Learn how Guesty calculates multiple minimum nights for the same dates.
- Check if you have set a custom availability or limitations for specific booking dates in Airbnb. For example, you may have restricted the check-in or check-out dates for the specific days of the modification, which will lead to the rejection of the alteration request.
- Submit again an alteration request. If you change any of the settings mentioned above, you can restore them after the request is sent.