If your Vrbo account was managed in Vrbo before connecting to Guesty, not through another software, existing reservations will not be imported into Guesty due to limitations with Vrbo's API.
The existing reservations can be easily identified: All Vrbo reservations have a "HA-" prefix. Reservations created after connecting to Guesty will have seven digits after the prefix, and reservations created before connecting to Guesty will have six digits after the prefix.
If the missing reservation has seven digits after the "HA-" prefix, contact us and include a screenshot of the reservation's details from your Vrbo dashboard.
If the missing reservation has six digits after the "HA-" prefix, it is not expected to be in Guesty. These existing reservations should be managed in your Vrbo dashboard.