Airbnb: Guest email address isn't listed or is missing from a reservation

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As of September 30, 2023, Airbnb has deprecated the alias email feature — meaning Guesty no longer has the ability to receive email information.

To protect guest privacy and avoid disputes, Airbnb no longer provides a guest's private email address with their reservation. Messages sent from Guesty via this new communication flow will go directly to Airbnb's Inbox.

When you message guests from your Guesty Inbox, make sure to send it via the booking channel.
If you send the message as an email, it won't be sent since there's no destination address.



When you set up Auto Messages for Airbnb reservations, make sure to send them through the booking channel, and not as an email. Emails can't be sent without a destination address.

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