If you are not receiving messages in the Inbox from TripAdvisor guests, check that your Guesty integration email address has been entered in your TripAdvisor account. This enables communication to flow between Guesty and the connected channel. Follow the instructions below.
In Guesty
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Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, hover over Integrations.
- From the drop-down, click Distribution.
- Click the TripAdvisor thumbnail.
- Next to the relevant account, click the
icon.
Note:
See the email address under "Custom Integration Email".
In TripAdvisor
ֿ
Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your TripAdvisor account.
- Click the profile icon in the top right corner.
- Select Contact settings from the drop-down.
- In the Email address section, check that the "Inquiries and bookings" checkbox is selected.
- Check that the Guesty integration email address is in the field below it.
Note:
If the field is empty or a different email address is displayed, enter the integration email address. and click Save.
