Sending WhatsApp messages to guests via the Inbox

Once your guest has provided a phone number with their reservation, you can use the Guesty Inbox to send and receive messages via WhatsApp. All messages are sent using Guesty’s business account phone number.


As per WhatsApp’s business account rules, you can respond to a guest within 24 hours of receiving a message. The timer is reset with each new guest message received.

Use one of Guesty’s pre-made message templates in order to start a conversation with a guest (creating or personalizing a message template isn't supported). Continue the conversation freely once a guest responds.

Follow the instructions below to send a message to a guest.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the Inbox icon.
  3. From the left sidebar, click Guests Inbox.
  4. Click the relevant message thread.
  5. At the bottom of the thread page, click Type your message here.
  6. Enter the relevant text.
  7. At the bottom left of the thread page, select Via WhatsApp from the drop-down.
  8. Click the blue Send button.


This integration feature only supports text messages through WhatsApp.
If you'd like to attach another form of media, you can send a branded email to a guest.


Learn more in our WhatsApp Guesty webinar.

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