With Guesty's Inbox Widget, you can view and edit reservation details while maintaining complete access to guest communication. See which listing is assigned to a reservation and move it to a different listing if needed. Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Inbox.
- From the drop-down, click Guests Inbox.
- Click the relevant message thread on the left side.
- In the Widget sidebar on the right, click the
icon. - At the top of the Widget, click the pencil icon.
- Click Listing.
- Under Listing, click the drop-down icon.
- From the drop-down, select a new listing.
- At the top of the Widget, click Save.
Tip:
If the guest has multiple reservations, you will see an arrow next to the confirmation code at the top of the Widget. Click the arrow and select the relevant reservation from the drop-down.
Note:
Some booking channels do not allow editing specific details. Fields that can be edited are clickable or feature a drop-down icon.
