With Guesty's Inbox Widget, you can view and edit reservation details while maintaining complete access to guest communication. View a reservation's status and the booking channel through which it was made. Follow the instructions below to change the reservation's status.
Important:
Be sure not to change a Vrbo reservation status from "Inquiry" to "Confirmed" through the Inbox and to change a Vrbo reservation status to "Canceled" only through the reservation page.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Inbox.
- From the drop-down, click Guests Inbox.
- Click the relevant message thread on the left side.
- In the Widget sidebar on the right, click the
icon. - At the top of the Widget, click the pencil icon.
- Click Status and Channel.
- Under Status, click the drop-down icon.
- From the drop-down, select a new reservation status.
- At the top of the Widget, click Save.
Tip:
If the guest has multiple reservations, you will see an arrow next to the confirmation code at the top of the Widget. Click the arrow and select the relevant reservation from the drop-down.
Note:
Some booking channels do not allow editing specific details. Fields that can be edited are clickable or feature a drop-down icon.
