Filtering messages in the Guesty Inbox

You can filter messages in the Guesty Inbox to view the most relevant conversations.

Follow the instructions below.

Step by step:

Note:

The filters apply to the current set of messages being displayed.
For example, the filters you set in the main Inbox view do not apply when viewing snoozed and archived messages.

  1. Sign in to your Guesty account.
  2. In the top menu, click .
  3. From the drop-down, click Guests Inbox (if necessary).
  4. On the left side, click the filter icon next to the magnifying glass icon.
  5. Select a filter from the list.
    Full list of available filters:
    • Message Status - To view only read or unread conversation.
      Note: If a conversation was manually marked as unread , it will be added to the unread message result.
    • Assignee - To view conversations assigned to a specific team member.
    • Reservation Status - To view conversations by the current status of the reservation. (Confirmed, Canceled, Inquiry, etc.)
    • Channel - Allows Guesty users to quickly locate the relevant conversations from a specific booking channel (the source of the guest's reservation).
    • Listing Tags - To view conversations from bookings coming from a listing containing a specific tag.
    • Listings - To view conversations from reservations made for specific listings.
    • Check-in - To view conversations from reservations that will check in a specific date or date range.
    • Check out - To view conversations from reservations that will check out on a specific date or date range.
  6. Click Apply.

Tip:

Want to save the set of filters for quick access? Create a Saved View.

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