We are here to help you resolve issues as quickly as possible. See our Reservations troubleshooting below.
- Unable to move a guest to another listing
- Unable to extend or shorten a reservation
- Unable to change the status of a reservation
- Unable to change an inquiry to a confirmed reservation
- A reservation's invoice total and payout amount does not match
- Changing guest details on a reservation has updated all their reservations
- A reservation's summary section is continuously loading
- A new returning guest reservation was merged with a previous reservation in the inbox
- Check-in and check-out times are not the same as the listing's default
- Unable to update a guest’s email address
- Unable to add additional fees manually
- Unable to add the same additional fee twice
- Reservation status changed in the booking channel but not in Guesty
- Unable to manually collect a specific amount of money
Tip:
See more in our Troubleshooting category.
