Reprocessing a Reservation

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Accounting by Guesty is a premium feature. Please contact us to discuss activating it.

Re-processing a reservation will automatically delete and recreate all of its accounting transactions according to the current Business Model assigned to the listing. A reservation will need re-processing in the following scenarios:
  • It is missing folio transactions because it was created before onboarding to Accounting.
  • It has the wrong folio transaction because it was re-processed based on the wrong Business Model.
  • It has a problematic folio transaction due to a manual action.
  • It was relocated to a new listing that has a different owner and Business Model.
Follow the instructions below to re-process a reservation.

Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. In the top menu, click Reservations.
  3. Click the relevant reservation.
  4. In the gray banner, click Payout. 
  5. Scroll down to the "Folio summary" section.
  6. Click Re-process reservation.
  7. In the pop-up, click Reprocess.
  8. In the pop-up, click Done.


In the pop-up you will see which Business Model the reprocessing is based on.

Contact us if you need to reprocess many reservations, in bulk.

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