Accounting by Guesty is a premium feature. Please contact us to discuss activating it.
Re-processing a reservation will automatically delete and recreate all of its accounting transactions according to the current Business Model assigned to the listing. A reservation will need re-processing in the following scenarios:
- It is missing folio transactions because it was created before onboarding to Accounting.
- It has the wrong folio transaction because it was re-processed based on the wrong Business Model.
- It has a problematic folio transaction due to a manual action.
- It was relocated to a new listing that has a different owner and Business Model.
Follow the instructions below to re-process a reservation.
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Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- In the top menu, click Reservations.
- Click the relevant reservation.
- In the gray banner, click Payout.
- Scroll down to the "Folio summary" section.
- Click Re-process reservation.
- In the pop-up, click Reprocess.
- In the pop-up, click Done.
Tip:
In the pop-up you will see which Business Model the reprocessing is based on.
Contact us if you need to reprocess many reservations, in bulk.
