Unable to remove a fee from a reservation

If a fee is set to apply automatically to all reservations, it cannot be edited or removed. Follow the steps below to view a fee's setting.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Financial settings and select Additional fees
  4. Scroll down under "Additional fees and charges" to view the fee in question. 
  5. If the fee displays: "Applies by default to reservations from all booking channels" it cannot be edited or removed. 

Contact us for assistance in editing or removing the fee if needed.

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