Truvi (previously Superhog)

Truvi is a global risk management platform providing unique real-time information on properties, hosts, and guests within the short-term rental sector. Truvi offers top-of-the-range ID verification, backed by a monetary guarantee, as well as a comprehensive search function for hosts, guests, and properties. Truvi's mission is to create a future where it is easier for everyone to make better decisions.

Integration features include:

  • Auto-import all your Guesty listings
  • Select which Guesty listings are managed by Truvi
  • Auto-update for guest information in Guesty based on data collected by Truvi:
    • When a guest completed the verification.
    • When the verification file was updated by Truvi.

Copy the Guesty API key

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the integration center icon and select Marketplace.
  1. In the search bar on the left, search for "Truvi".
  2. Click the Truvi thumbnail
  3. Click Connect.
  4. Click the API key to copy it.
  5. Click Done.

Connect Truvi with Guesty

Step by step:

  1. Sign in to your Truvi account.
  2. In the top-right corner, click on the thumbnail with your username and initials.
  3. Click Integrations.
  4. On the left side, select Guesty.
  5. Paste your API key in the field provided.
  6. Click Save.
  7. Check the boxes for the listings to activate them.
  8. Click Save.

Further instructions

Once your sync is established, information from Truvi will be automatically applied to your reservations when guests take action.

The custom field "superhogverified" updates to “Yes” when the guest completes the verification and the custom field "superhogverificationurl" updates with the verification file from Truvi.

Note:

In the past, Truvi created custom field “issuperhogverified”. As of 23rd October 2023, the new field that will be created and updated is “superhogverified”, as stated in this article.

View Truvi's verification status and details in your Guesty Inbox and set your automated message conditions based on Truvi's verification status:

Use the "superhogverified" field in the “add conditions” list. Set your messages based on the verification status (for example, if “Yes”, send the check-in instructions, and if “No”, send a reminder to complete the Truvi verification).

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