With Guesty's Inbox widgets, you can view and edit reservation details while maintaining complete access to guest communication. View the number of guests per reservation and change it at any time. Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Inbox.
- From the drop-down, click Guests Inbox.
- Click the relevant message thread on the left side.
- In the widget sidebar on the right, click the
icon:
- If the guest has multiple reservations, click the confirmation code at the top of the widget and select the relevant reservation from the drop-down.
- At the top of the widget, click the pencil icon.
- Click Guests.
- Under Guests, click the current number and enter a new one.
- At the top of the widget, click Save.
Important:
Once completed, a recalculation of the reservation's price is triggered. If calendar prices have changed for the dates in question since the reservation was created, that will be reflected in the new accommodation fare.
Note:
Some booking channels do not allow editing specific details. Fields that can be edited are clickable or feature a drop-down icon.
