Tripadvisor: Publishing or linking a listing

Once you've connected your Tripadvisor account to Guesty, you'll be able to sync and connect your listings. You can link existing listings in your Tripadvisor account to Guesty, as well as, publish listings created in Guesty to your Tripadvisor account.

Keep in mind, Guesty converts the currency to USD before syncing it with Tripadvisor, unless the listing's currency is one of the mentioned below:

  • AUD (Australian Dollar)
  • CAD (Canadian Dollar)
  • CHF (Swiss Franc)
  • EUR (Euro)
  • GBP (Great British Pound)
  • SEK (Swedish Krona)
  • USD (US Dollar)
  • THB (Thai Baht)

 

Linking an existing Tripadvisor listing to Guesty

Follow the instructions below to connect/link a listing created in Tripadvisor to Guesty.

Step by step:

Important:

It can take up to 24 hours for the linking process to be completed. After linking, Guesty will overwrite the Tripadvisor listing's data and rates.

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Distribution.
  4. Click the TripAavisor thumbnail.
  5. Click the relevant account.
  6. Click the Sync icon, next to the "Publish to Channel" button.
  7. In the pop-up, click SYNC ACCOUNT.
  8. Next to the relevant listing, click Link.
  9. In the dropdown under "LISTING IN GUESTY", select the relevant listing.
  10. Click Link.

 

Publishing a listing to Tripadvisor

Follow the instructions below to publish a listing created in Guesty to Tripadvisor.

Step by step:

Important:

You must have at least 15 listings to publish on Tripadvisor.
It can take up to 24 hours for the publishing process to be completed.

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Distribution.
  4. Click the Tripadvisor thumbnail.
  5. Click the relevant account.
  6. In the top right corner, click Publish to channel.
  7. From the dropdown, select the relevant listing.
  8. Click Next.
  9. Follow the flow in the pop-up.
  10. Click Publish.

 

Troubleshooting publishing errors

Follow the troubleshooting steps below to resolve issues if your attempt to publish a listing to Tripadvisor has failed.

Error message displayed

Explanation/resolution

You can't publish the listing because...

Example image:

This indicates that your listing is either missing information or contains invalid information/images.

The message will explain the reason why you aren't able to publish yet.

Follow these steps to resolve this issue:
  1. Make the necessary changes based on the error message.
  2. Once done, click Link (next to the relevant listing on the Tripadvisor integration page in Guesty).
  3. Select Retry from the dropdown.

 

Error message displayed

Explanation/resolution

PASS_MANUAL_VERIFICATION This indicates that a verification link has not yet been clicked in the Tripadvisor email.

Follow these steps to resolve this issue:
  1. Locate the email, and complete the verification process with Tripadvisor.
  2. Once done, click Failed (next to the relevant listing on the Tripadvisor integration page in Guesty).
  3. Select Retry from the dropdown.
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