Custom reports: guest reviews are missing from the reservations report

This feature is relevant for Airbnb reservations only.

You can use Guesty's Auto Reviews feature to automate the process of posting guest reviews for your Airbnb reservations. Once your review and the guest's review are submitted, you will be able to see the guest's review of their stay.

Please note the following limitations:

  • Guesty can only import reviews for reservations that were created in Guesty — meaning not all Airbnb listing reviews will be shown.
  • Guest reviews will only be visible if the Auto Reviews feature is turned on for the relevant listing. If you are missing a guest review, check if the Auto Reviews feature is active on the relevant listing. 
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